How can we help?
Choose a support topic
Select one of the options below to contact the team responsible for your request.
- lostandfound@airpolaris.com
Lost baggage
Report checked baggage that is delayed, missing or damaged.
- changeflight@airpolaris.com
Change ticket
Request a change to your travel date, route or itinerary.
- claims@airpolaris.com
Claims
Send us a claim or supporting information about your journey.
- specialcare@airpolaris.com
Special care
Request accessibility, mobility or other special assistance.
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Items left on board
Tell us about personal property left behind in the aircraft cabin.
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Medical Declaration / MEDIF
Start a medical clearance request before your flight.
- b2b@airpolaris.com
B2B
Contact the AirPolaris team for agency and business partner support.
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Schedule disruption / Flight delay
Ask for help when a flight time changes or your flight is delayed.
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Lost items on board
Request help locating an item left behind during your flight.